FREQUENTLY ASKED QUESTIONS

 

Q. HOW LONG WILL MY ORDER TAKE TO ARRIVE?

A. We offer worldwide shipping to any country. UK orders are posted via Royal Mail and should arrive within 3 working days. Orders to North America, Europe and Australia can take up to 12 business days. Visit our Shipping Page for further details on timings.

Q. CAN I USE MORE THAN ONE DISCOUNT ON MY ORDER?

A. Whilst we try to be as generous as possible with our discount offers unfortunately we can only accept one discount code at a time. 

Q. WHAT’S YOUR RETURNS POLICY?

A. We offer a full exchange & refund policy. All items that are being returned must to be sent to us within 14 days and must have the tag still attached. To comply with our returns policy, products must be in the same condition as it was received in, in it’s original packaging. If these instructions aren’t followed you may be declined a return. 

Q. ARE RETURNS FREE?

A. We do not cover return postage costs. Before returning your item please email us with your reason for return and order number and we will provide return instructions.

Q. WHAT’S THE PURCHASE CURRENCY?

A. When making a purchase on our website all payments are charged in either  Pounds, Euros and US Dollars.

Q. DO YOU HAVE A PRIVACY POLICY?

A. Yes, our privacy policy is detailed here: 

https://www.coszus.com/pages/privacy-policy 

FOR FURTHER INFORMATION PLEASE FEEL FREE TO CONTACT US VIA OUR INSTAGRAM: @coszus

OR

BY EMAIL: info@coszus.com